Frequently Asked Questions

The honest answer is, we don’t know. We may or may not be a good fit for your organization. This is why we meet with all our potential customers prior to us providing any type of quote. This discovery session will aid in both parties determining if Winter Services will be able to provide you with superior snow and ice management services throughout the winter season.

Everyone starts their snow and ice management planning at different times. We always recommend starting it as early as possible. The best way to start is to identify your “wants” and your “needs” within your organization. This spans everything from snow tolerances to contract structure. The best way to start is to ask a lot of questions and ensure you are working with a partner that wants to work with you all year round to ensure you always have what you need and there are NO surprises!

There is no minimum amount of snow that we will clear. If you designate that you always want “wet pavement” on your property, we can do that.

This really comes down to your “snow tolerance”. For many of our medical facilities, we begin clearing snow at ¼” or less and will continue to clear until the winter event has ended. For other sites, we may not begin clearing snow until 2” of snow has fallen. It is really at the discretion of the customer, however better than 95% of our customers want to start having their snow cleared at 1” of snow or less.

We will remove snow from your property 24 hours a day, 7 days a week including holidays. That means, as soon as your snow level on your property meets your designated trigger, you can count on Winter Services to be there to clear your property to ensure it is safe for your employees, customers and vendors.

We are able to clear any/all types of walks at your facility. We utilize several different types of snow clearing equipment to ensure that the snow is removed both efficiently and safely. We often customize the clearing plan with the customer so they are confident that the machines utilized at their facilities meet their exact needs.

There are a lot of different types of snow removal equipment and new technology is coming out every year. The right equipment for your site will vary based on the size and complexity of the snow removal and ice control area that you would like serviced. Once we identify that area, we will provide recommendations to ensure you get exactly what you need to meet your expectations.

Budgeting for snow and ice management doesn’t have to be a challenge. Winter Services offers several different contract options to help you simplify the budgeting process. Once we determine your needs, we will help you determine which option will work best for you.

Winter Services offers a variety of variable and fixed rate agreements that can be tailored in several ways. Whether you prefer variable “pay as you go” agreements, or single/tiered seasonal agreements, Winter Services will customize an agreement that best fits your needs.

Some partners like variable agreements (per push or time and materials) that allow you to pay for your snow and ice management “as you go”. With these types of agreements, you pay a little less in lighter winters and a little more in heavier winters.

Other partners prefer a flat rate seasonal agreement. These agreements offer a single or tiered price for the entire season. These types of agreements allow for more accurate snow budgeting, as the agreement is paid in even increments over the 4-6 months of the winter season and then reconciled at the end of the year depending on the type of agreement you choose.

There really isn’t one type of contract that is better than another one. It truly comes down to customer preference. Winter Services will work with you to determine which agreement works best to fit your needs.

The majority of Winter Services agreements start on November 15th and run through the following April 15th. If it does snow prior to a season starting or after a season has ended Winter Services may charge on a Time and Material basis for service or whatever you may have negotiated with your District Sales Manager.

You should sign your contract as soon as you have any/all your questions answered and you feel comfortable that Winter Services is going to bring you the value you are looking for in a snow and ice management partner.

Winter Services provides exceptional value with a snow and ice management plan that is customized for your individual site or portfolio of properties. Every plan is built from the ground up and evaluated based on the needs of the individual or organization.

Winter Services is happy to accept your check, credit card or EFT payments for any of your snow removal invoices.

The best way to ensure your liability is minimized is to partner with a reputable snow and ice management company who wants to be actively involved in your needs throughout the entire year.

Winter Services will do a comprehensive walk-through with you prior to the start of each season. During this time we will discuss the entire snow and ice management plan. In addition, Winter Services will photo-document any pre-existing damage at your facility. If after the winter we determine that there is damage that was caused due to snow management operations, Winter Services will repair that damage at no cost to you.